![]() If you’re trying to get a repair done under warranty, technical support is going to require a failing report on those diagnostics. Just because it passes, though, doesn’t always mean it’s reliable. If the hard drive test fails, you can rely on the fact the hard drive is bad. A passing diagnostic doesn’t mean the computer doesn’t have a hardware problem. These tests usually give you a straightforward baseline to a problem. Most of the time you can boot into those, but not always. Obviously this type of test requires a system that boots to those diagnostics. ![]() This feature can range from a few memory tests to coverage of all the hardware components. Most newer computers have options at startup to test the hardware. I took a month and tested some of the popular options on the market today. Hardware diagnostics give you objective feedback to help you track down a problem. When you’re dealing with a hardware problem, you can’t trust the operating system. Having the right tools helps you give clients quick and reliable resolutions to their problems. ![]()
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